You Want To Know About Peppers
We’re industry experts - there’s no doubt about that. Our very own Smokin’ Ed created the hottest pepper in the world, the Smokin' Ed's Carolina Reaper®. And that doesn't even begin to touch on our expertise. At our farms, we now grow over 100 varieties of peppers and harvest over 100,000 plants each year. If you want to grow peppers - we know how.
Broken or lost package? Questions? We have answers!
Please reach out using these channels for the fastest reply:
Can you help me with my order?
Questions about your order tracking updates, returns or germination issues? We have answers. We offer 100% customer satisfaction returns and refunds. Please contact us at email@example.com or by phone at 1-803-802-9593.
How does shipping work?
We ship orders within 36 hours. We offer shipping options with USPS and UPS. You can choose between Priority, Express, and Ground rates.
What are your shipping rates?
We offer shipping options with USPS, DHL and UPS. You can choose between Priority, Express, World Wide, and Ground rates.
How much does shipping cost?
Shipping rates are generated by weight and destination. Rates come from USPS, DHL, or UPS directly. We offer the cheapest rate available. No handling or extra fee. We only charge what it costs to ship.
Where do you ship?
We ship to 248 countries.
Do you sell fresh peppers?
We ship fresh peppers when they are in season. The fresh peppers are available August-October.
We pick, wash, sort and process everything by hand. We use lady bugs and all natural fertilizers instead of chemicals and pesticides. We pride ourselves on that!
Do you sell plants?
We do not sell or ship plants. But we do sell our seeds harvested by our in house pepper gurus and provide expert growing tips on how you can grow your own gorgeous pepper plants from home.
When is the store open?
How do I cancel my Hot Sauce of the Month Club subscription?
You can log into your customer portal, go to “My Account,” “Manage Subscriptions,” and cancel it from there. Or, you can reach out to us at firstname.lastname@example.org and one of our staff members will cancel it for you.