Broken or lost package? Questions? We have answers!
Please reach out using these channels for the fastest reply:
Can you help me with my order?
Do you have questions about your order tracking updates, returns or germination issues? We have answers. We offer 100% customer satisfaction returns and refunds. Please contact us at email@example.com or by phone at 1-803-802-9593.
How does shipping work?
We offer shipping options with USPS, DHL and UPS. You can choose between Priority, Express, World Wide and Ground rates.
How much does shipping cost?
Shipping rates are generated by weight and destination. Rates come from USPS, DHL or UPS directly. We offer the cheapest rates available with no handling charges or extra fees. We only charge what it costs to ship.
Where do you ship?
We ship to 248 countries.
Do you sell fresh peppers?
We ship fresh peppers when they are in season. Fresh peppers are available August-October.
We pick, wash, sort and process everything by hand. We use lady bugs and all-natural fertilizers instead of chemicals and pesticides. We pride ourselves on that!
Do you sell plants?
We do not sell or ship plants. But, we do sell seeds harvested by our in-house pepper gurus and provide expert growing tips on how you can grow your own gorgeous pepper plants from home!
When is the store open?
Monday – Thursday: 10am – 5pm
Friday – Saturday: 10am – 5pm
Sunday: Noon – 5pm
How do I cancel my Hot Sauce of the Month Club subscription?
Log into your customer portal at “My Account”. Select “Manage Subscriptions,” and cancel it from there. Or, you can reach out to us at
firstname.lastname@example.org and one of our staff members will cancel it for you.